Our approach
A system is only as good as its support. We host applications in environments appropriate to government data, monitor them, respond when something breaks, and keep enhancing them as the mission changes. Clients talk to the engineers who know the code, not a ticket queue.
Hosting
Environments built for public-sector requirements.
- Cloud hosting: Hosting in government-appropriate cloud environments with backups and disaster recovery.
- On-premise and agency-controlled deployment: Deployment into your environment when data or policy requires it.
- Security and compliance: Access control, encryption, logging, and support for your compliance requirements.
- Monitoring and uptime: Continuous monitoring, alerting, and response.
Support and enhancement
Keeping the system current.
- Help desk and incident response: Support for administrators and users with defined response times.
- Maintenance and updates: Dependency, security, and platform updates applied on a schedule.
- Enhancement roadmap: Prioritized enhancements planned with you and delivered iteratively.
- Knowledge transfer: Documentation and training if you ever want to take the system in house.
Why High Street?
High Street hosts and supports its own products for agencies across the country, and applies the same practices to the applications we build for clients.