Our approach
An after-action review of a real event has to be candid without being an indictment. We collect data independently through interviews, document review, and timeline reconstruction, separate what went wrong from who was involved, and deliver findings that improve the next response rather than relitigate the last one.
Review services
Scaled to the event and the questions leadership needs answered.
- Incident and activation reviews: Reviews of EOC activations, disaster responses, and significant incidents.
- Planned event reviews: Reviews of large public events, exercises of record, and other planned operations.
- Timeline reconstruction: A documented timeline built from logs, records, and interviews that establishes what happened when.
- Stakeholder interviews: Structured interviews with responders, partners, and leadership, conducted in confidence.
Findings and follow-through
A report leadership can stand behind.
- Root-cause analysis: Distinguishing training, staffing, policy, and resource gaps so the fix matches the cause.
- Executive briefing: A briefing for elected officials and agency leadership, with the findings and the plan.
- Improvement plan: Corrective actions with owners and timelines, integrated with your existing tracking.
- Plan and procedure updates: Findings carried into emergency operations plans and standard operating procedures.
Why High Street?
High Street reviewers include a former FEMA Region VI Grants Director, a former GAO auditor, and emergency managers who have led responses themselves. We know how to conduct an independent review that the people involved will accept as fair.